Returns

Artikel has a 14-day return policy on standard size items (S, M, L, XL), from the day you get your order delivered. Made-to-measure items that are produced specially for your body proportions are not exchangeable or refundable.

Fill out the return schedule attached to your order, or download it here. Our address for returns is noted below and on the return shipping label. 

A free of charge return shipping label is included in all Danish orders. Return shipping costs other than the return package will not be refunded.

Shipments outside Denmark do not include a return shipping label and return costs are covered by the customer. We strongly recommend that your return shipment has a tracking number. Write RETURNS AND REPAIRS on the box to ensure a smooth transit through customs.

Artikel Store
Sankt Jørgens Allé 7
1615 København V
Denmark

All items are to be returned in their original condition with hangtags still attached on the clothes. 

Artikel ApS reserves the right to reject returns that do not meet the above criteria. If the customer does not agree with ARTIKEL.STORE's handling of the cancellation right, and the customer cannot find an amicable solution with ARTIKEL.STORE, the customer can complain about the Center for Complaints Resolution if the conditions for this are fulfilled (see www.forbrug.dk).

When using the right of withdrawal, reasonable costs will also be refunded. The total amount will be refunded without undue delay and no later than 14 days after receipt of notice. ARTIKEL.STORE may, however, withhold the refund until the item is received, or until the customer has submitted documentation to return the item, whichever is earlier. If the customer wants to exchange an item, this can be done by placing a new order and returning the unwanted item. When ARTICLE.STORE receives the returned product, the goods (s) are refunded.

Warranty

All products on ARTIKEL.STORE come with a two-year warranty from the day the item is received. This warranty only covers manufacturing related errors. We gladly repair holes in the clothes due to wear and tear from ordinary use, but this issue is not covered by any warranty and we reserve the right to refuse such a case.

To know more about your warranty, please contact customer service at the website chat or contact@article.studio or visit us at the physical store. Include order number, photos of the claim area, a description of the claim and, if applicable, description of how the error occurred. Our suppliers handle warranty conditions in various ways. We will do our best to get your claim dealt with as soon as possible. 

If the customer does not agree with ARTIKEL.STORE's handling of the cancellation right and the customer cannot find an amicable solution with ARTIKEL.STORE, the customer can complain about the Center for Complaints Resolution if the conditions for this are met (see www.forbrug.dk).

Shipping

Artikel Store sends orders with Post Danmark and GLS.

All packages are insured and have a tracking number, so the package can be traced. When an order is sent, a tracking number to your package will be sent to your e-mail. In some cases this mail can be caught by your junk filter, so please check before contacting us. Free delivery campaigns will be activated when you check out. 

All inquiries concerning delivery should go through contact@artikel.studio or on the website chat. 

Artikel Store reserves the right to request additional delivery costs from the customer on orders for multiple items. 

RATES

Domestically buyers get FREE Shipping when purchasing for 1300 DKK (€ 170) or more.

International buyers get FREE Shipping when purchasing for 3000 DKK (€ 400) or more.

Denmark DKK 50 (Free over DKK 1.500)

Europe € 10 (Free over € 250) 

Greenland and Faroe Islands DKK 120 (Free over DKK 1.300) 

USA and Canada $ 25 (Free over $ 400) 

Rest of the world $ 30 (Free over $ 400)

DELIVERY TIMES

Every order is treated as fast as possible, but since we are continuously producing our clothes we can not assure that all sizes are in stock. Customers should, therefore, expect a production time up to 14 days. This accounts both for standard sizes and made-to-measure. If the item is finished before, it will be sent directly. 
We will contact the customer when the package is sent, and subsequently, normal delivery time should be expected:

Denmark: Within 2 working days

Danmark Bike Messenger: The same day, if ordered before 12.00 

Europe: Within 4 working days

The rest of the world: Within 5 working days

PAYMENT

ARTIKLE.STORE accepts Dankort, VISA / Dankort, VISA Electron, MasterCard and Maestro. If payment is made by debit- or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is securely sent to ARTIKLE.STORE, using SSL (Secure Socket Layer) via an encrypted connection. This prevents unknown and unauthorized sources from accessing customer information. ARTIKLE.STORE does not store customer credit card information after the end of the transaction. If payment is made via PayPal, the customer can safely transfer money to the transaction with SSL (Secure Socket Layer) and an encrypted connection. All prices include Danish VAT. The prices are without shipping or other services that ARTIKEL.STORE can offer. ARTIKLE.STORE reserves the right to change the prices at any time. At ARTIKLE.STORE, prices are shown in the following currencies: Danish kroner (DKK), US dollar (USD), UK pound sterling (GBP) and Euro (euro).

Local levies

Note that local import duties vary by country and region. These taxes must be paid by the customer.VAT excluded purchases (for customers outside the EU)We offer tax-free purchases on orders from third countries. Prices do not include payment or delivery. VAT (20% of the total price) is automatically removed in the box when the shipping country is selected. ARTIKEL.STORE can send for $ 800 without tax and duty per. Shipping due to the increase in US de minimis.
ARTIKEL.STORE treats customer information with greatest respect and integrity. No information will be disclosed to third parties. Read more.

Privacy

This is the Cookie Policy for Artikel Store, accessible from https://www.artikel.store

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy.

However if you are still looking for more information then you can contact us through the chat or by mail at contact@artikel.studio.

Company

ARTIKEL.STORE is the official online store for Artikel ApS. Artikel ApS is subject to Danish law and is registered in Denmark at: 
Artikel ApS
Sankt Jørgens Allé 7
1615 København V.
Cvr: 38 31 87 99
Tlf .: 2720 8233
Mail: contact@artikel.store

By approving these terms and conditions and after the approvement of the customer order, a written and binding agreement between the customer and ARTIKEL.STORE is made. When an order is placed on ARTIKEL.STORE, the customer will receive an automatic confirmation for the order. In case of errors or omissions in the order, ARTIKEL.STORE reserves the right not to send the product to the customer, and cancel the order.

Carefully crafted in Copenhagen, Denmark

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Made in Copenhagen, Denmark
Sankt Jørgens Allé 7,1615
Mon-Fri 11-18
Sat 12-15